Marco Danel S.J. Reyes

• Served as Subject Matter Expert (SME) for the Silverlake Integrated Banking System (SIBS), supporting core banking and payment services.
• Performed impact analysis and solution assessment for new business initiatives, regulatory changes and system enhancements.
• Delivered application enhancements, integration initiatives, system configuration and implementation across core banking platforms.
• Worked with business users, operations teams, project managers and vendors to define and implement banking solutions.
• Managed production incidents, root-cause investigations and problem resolution for mission-critical systems.
• Supported high-volume CASA and payments processing, ensuring service availability and operational stability.
• Coordinated deployment, implementation verification and post-production support.
• Facilitated SIT, UAT and production rollout for banking projects and enhancements.
• Managed third-party vendors and integration partners for timely, high-quality delivery.
• Led and mentored junior team members, supporting knowledge management and service improvement.

Key accomplishments

• Delivered multiple core banking and payment channel enhancement projects supporting business growth and banking transformation.
• Maintained stability and operational resilience of critical banking applications.
• Supported production operations and end-of-day (EOD) processing.
• Improved incident resolution through structured problem management and stakeholder coordination.

• Supported and enhanced core banking applications and business systems, including SIBS.
• Managed production issue resolution and performed system analysis for change requests.
• Coordinated UAT activities and user training programmes.
• Took part in security implementation and configuration management initiatives.

• Developed and maintained banking software solutions.
• Produced technical documentation and system specifications.
• Ran testing, quality assurance and performance optimisation.

• Supported retail banking applications and production systems, including SIBS environments.
• Delivered enhancements for the Baby Bonus Project and retail banking services.
• Coordinated SIT and UAT with business users.